Blue Ocean Multi Client Family Office LLP (hereinafter referred to as the “Company”), an AMFI Registered Mutual Fund Distributor, has adopted various internal control measures and compliance procedures in accordance with applicable laws, regulations, and guidelines issued by SEBI, AMFI, and other regulatory authorities.
This is the first stage of interaction with the client. It is crucial to obtain adequate and accurate details to maintain proper records.
Whenever clients are onboarded for mutual fund distribution services via offline or online mode (with or without reference), the following measures shall be taken:
Mutual fund investments are subject to market risks. Clients must be informed of these risks. The Company will issue the Risk Disclosure Document (RDD) to all clients and obtain their acknowledgment.
The Company shall apply appropriate Client Due Diligence measures as prescribed under KYC norms and its AML policy in compliance with PMLA regulations.
The Company obtains financial details from clients as a self-declaration of their annual income/net worth. For non-individual clients, these must be supported by financial statements of the last two years.
Annually, clients will be provided an option to update their financial information. Upon receipt, the Company shall update its records.
To ensure secure access and communication: - Clients must provide a unique email ID. - Clients must provide a unique mobile number. Under exceptional circumstances and regulatory norms, the same mobile number/email ID may be used for members of the same family.
Physical documents, once verified, will be stored securely. Online onboarding documents will be preserved electronically as per SEBI/AMFI guidelines. Record retention shall follow regulatory requirements.
Clients requesting changes in their registered details must submit a request form along with supporting documents. Updates shall also be reflected in KRA and CKYCR systems.
The Company shall follow appropriate internal controls while executing mutual fund transactions, ensuring adherence to regulatory guidelines, client consent, and proper authorisation.
The Company has a dedicated Customer Care department supervised by a Customer Care Head. Complaints will be resolved within internal TAT and SEBI/AMFI guidelines.
The Company shall maintain an effective surveillance mechanism as per SEBI, AMFI, and other regulatory guidelines to identify suspicious activities. Alerts shall be reviewed, analyzed, and reported as required.
This Policy shall be reviewed annually or as deemed necessary.
BY MANAGEMENT ORDER
Blue Ocean Multi Client Family Office LLP
AMFI Registered Mutual Fund Distributor
